Red Eleven Design

CLient Workshops

This page highlights my experience in organizing and facilitating workshops, whether in full or in part. I’ve found that workshops greatly enhance stakeholder buy-in by fostering collaboration and active participation. They also serve as a valuable tool in validating the project’s direction early on, ensuring we are aligned with our goals from the initial phases.

 
 

Service Blueprint Workshop

22 Attendees

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1 Hour Session

〰️

2 Interactive Activities

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22 Attendees 〰️ 1 Hour Session 〰️ 2 Interactive Activities 〰️

 
 
 

Service Blueprint workshop w/ Relationship Bankers

For this particular project I printed out a service blueprint for the end user to go through and call out any gaps or pain points I may have missed. I also printed out personas to gather feedback and ran a HMW exercise to understand how we can make the process more intuitive for new hires.

“Thank you again for this! Our team really appreciates all of the work you are putting into this.”
— Financial Center Manager
 
 
 
 

Brand Sprint Workshop

2 Hour Session

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4 Interactive Activities

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6 Attendees

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2 Hour Session 〰️ 4 Interactive Activities 〰️ 6 Attendees 〰️

 
 

Virtual brand workshop

For this workshop I wanted to understand my clients brand and know where they wanted to take it in the future. We did multiple exercises of competitive landscape analysis, brand range slider, How Might We, and others to fully understand where they wanted to go with the brand which was a main driver for how we designed their new website.

 
 
 
 
 

Service Blueprint Working Session

15 Attendees

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1 Hour Session

〰️

2 Interactive Activities

〰️

15 Attendees 〰️ 1 Hour Session 〰️ 2 Interactive Activities 〰️

 
 

Working session with fiber sellers

I conducted a working session with fiber sellers to have them go through the service blueprint and personas I put together. From this session I was able to gather more information about how they work and also fill any gaps I may have missed.

 
 
 
 
 

Brand Sprint Workshop

15 Attendees

〰️

3 Hour Session

〰️

5 Interactive Activities

〰️

15 Attendees 〰️ 3 Hour Session 〰️ 5 Interactive Activities 〰️

 
 

Brand Sprint with key Stakeholders

My main goal of running a brand sprint with this particular client is to not only understand their brand and future vision, but to also bring together different departments that have been in conflict before I arrived. I conducted activities that allowed everyone to get involved and voice their opinions on approach and prioritize where they thought we should focus. The workshop was a big success because of the overall collaboration and getting everyone involved to solve their problems.